We aim to ship all orders within 2 to 5 business days, but this may be extended during periods of high demand.  

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We offer complimentary shipping on all orders over £100/€100/$120. You will receive a shipping confirmation email with delivery details once your order has been sent to the courier. For International shipping all duties and taxes are included. Your package will not require any payment upon delivery. Price at checkout reflects the final price of your purchase. Shipments are sent via EVRI and you will receive regular updates on your order and delivery status by email. Please note if you opt to have your parcel delivered without a signature KASI will not be responsible for lost/misplaced parcels. 

We aim to ship all orders within 2 to 5 business days, but this may be extended during periods of high demand. 

Yes! All duties/taxes are included. Your package will not require any additional payment on delivery.

To change or cancel an order you have placed please contact us at customercare@kasiactive.com  immediately, we cannot guarantee we can amend or cancel orders but we will do our best.

Please check your tracking to see if the courier has attempted delivery. If the courier has tried and failed to delivery you may be able to rearrange. If you think your order has been lost please contact customercare@kasiactive.com. Please note if you request for your order to be delivered without a signature KASI is not responsible for the order.

Out full returns policy can be found by following this link here.

You can request a return by following this link here.

You can contact us through our contact page! We will be happy to assist you.

We will happily refund all items, including sale purchases, provided they are returned in their original state and pass quality control at our warehouse. Items marked as 'Final Sale' are not able to be returned.

Your refund will be credited to the original payment method, excluding any shipping costs, customs and duties. Any currency conversion loss will not be covered in the refund.
Keep in mind that refunds may take up to 10 working days to show in your account due to varying processing times between payment providers.

We cannot guarantee out of stock items will be restocked but they might be! We suggest that you sign up to 'Notify Me' to be the first to know if your item does come back into stock.

You can contact our team at customercare@kasiactive.com and we will aim to get back to you within 48 hours.